LEGAL 04 COMMUNITY
Community guidelines
Support progress, protect privacy and never put someone at risk. These rules cover community, stories, comments, chat, voice messages and calls.
1. Respect people
Do not harass, stalk, threaten, shame, intimidate or organise abuse. Hate or degradation based on a protected characteristic is not allowed. Criticise ideas respectfully without targeting the person.
2. Protect privacy and consent
Do not share another person’s address, live location, contact, medical or financial data, private messages, gym-access details, identity documents or images without authority. Never post non-consensual intimate material or secretly record a call. Ask before filming in a gym.
3. Keep minors safe
Sexual content involving a minor, grooming, exploitation or attempts to move a minor into an unsafe interaction are forbidden and may be reported. Adults must not request private images, sexual conversation or an unsafe meeting from a minor.
4. No dangerous health content
Do not promote self-harm, eating disorders, extreme dehydration, unsafe challenges, dangerous stunts, doping, steroid or prescription-drug misuse, false cures or advice to ignore urgent symptoms. Describe personal experience as experience, not guaranteed medical fact.
5. Be authentic and lawful
No impersonation, scams, engagement manipulation, repetitive spam, malware, illegal activity or unlawful regulated goods. Disclose commercial relationships when endorsing a product or service. Post only content you own or are authorised to use.
6. Messaging and calls
Respect blocks, rejected requests and requests to stop. Do not send unwanted sexual content, mass promotions, threats or repeated messages. Chat and calls are not represented as end-to-end encrypted. Recipients can capture or forward what you send.
7. Reports and enforcement
Use in-app reporting or email info@kayanfitnessapp.com. KAYAN may remove or reduce content, warn a user, restrict messaging or posting, preserve evidence, suspend or terminate access. Severity, context, intent, history and risk affect the response. Do not make knowingly false reports.
8. Appeals and emergencies
Where required, KAYAN will provide a reason and appeal route. Appeal at info@kayanfitnessapp.com with the decision and relevant context. Reports are not monitored as an emergency service; contact local emergency services when someone is in immediate danger.